Effective Date: January 1, 2026
1. Introduction and Scope
This Privacy Policy explains how Royal LePage Wolstencroft (“we”, “us”, “our”, “Royal LePage Wolstencroft”) collects, uses, discloses and protects personal information when you visit or interact with this website, including wolstencroft.ca and royallepagelangley.com (the “Site”). We are committed to protecting your privacy and handling your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Personal Information We Collect
We collect personal information that you voluntarily provide to us when you contact us, subscribe to a newsletter, request property information, submit forms, create accounts, or otherwise interact with the Site. This may include:
- Contact details (such as name, email address, mailing address, telephone number)
- Property preferences and transaction details
- Content you submit (e.g. messages, form responses)
We also collect technical data automatically when you use the Site, such as IP addresses, browser type, device identifiers, cookies and usage information. This data may be considered personal information under Canadian law.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
- To respond to your inquiries and provide real estate services.
- To manage your requests, transactions and property information.
- To send information you request, such as newsletters or alerts (where you have consented).
- To improve and personalise your experience on the Site.
- To comply with legal and regulatory requirements.
4. Consent
By providing personal information through this Site, you consent to its collection, use and disclosure as described in this Privacy Policy. In certain situations, we may obtain your express consent where required by law.
5. Disclosure of Personal Information
We may share your personal information with third parties in limited circumstances, including:
- Service providers and agents who support our business operations (e.g. CRM providers, website hosts).
- Real estate boards and multiple listing services as required to list properties and complete transactions.
- Professionals involved in a real estate transaction (e.g. mortgage brokers, lawyers, inspectors) with your consent or where required to complete services you have requested.
- Legal and regulatory authorities where required by law.
We do not sell, rent or trade personal information to third parties for their own marketing purposes.
6. Cookies and Tracking Technologies
We use cookies, web beacons and similar technologies to collect information about how you use the Site and to support analytics, functionality and marketing efforts. These technologies may collect personal information as defined under PIPEDA. You can control cookie settings through your browser, though restricting cookies may affect Site functionality.
7. Data Security and Retention
We implement reasonable administrative, technical and physical safeguards to protect personal information against unauthorized access, disclosure, use or modification. We retain personal information only as long as required for the purposes for which it was collected or to fulfil legal obligations.
8. Access, Correction and Withdrawal of Consent
Under Canadian privacy law, you have the right to:
- Request access to your personal information that we hold.
- Request correction of inaccurate or incomplete information.
- Withdraw consent to certain uses of your personal information, subject to legal and contractual limitations.
To exercise these rights, please contact us using the details below. You may also contact the Office of the Privacy Commissioner of Canada for further information.
9. Third-Party Links
The Site may include links to third-party websites not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review their privacy practices before providing personal information on those sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in law, technology, or our business practices. When we do, we will revise the “Effective Date” at the top of this policy and post the updated version on the Site.
11. Contact Information
If you have questions, concerns, or requests concerning this Privacy Policy or the handling of your personal information, please contact:
Royal LePage Wolstencroft
135 – 19664 64 Avenue
Langley City, BC V2Y 3J6
info@wolstencroft.ca
(604) 530-0231